Introduction

VerticalAI is an inbound voice agent platform. You build one voice agent per workspace, give it a system prompt and a set of tools, test it, publish it, and point a phone number at it. When someone calls, the agent answers, runs your instructions and tools, and handles the conversation.

There is one agent per workspace, and nothing to wire up by hand. You describe who the agent is and what it can do; the agent decides what to say and when to use a tool.

Where to start

If this is your first agent, read the getting started guide. It walks the full path from creating an account to receiving a live call on a real number — written for a call-center manager, no coding required.

What lives here

• Getting started — the zero-to-live operator journey, end to end.
• Guides — task-focused walkthroughs for building, testing, and tuning your agent.
• API reference — the surface for programmatic access.

How calls are billed

VerticalAI is pay-as-you-go. New workspaces start with free credits and no card on file. You are charged 20 credits (A$0.20) per minute of audio, counted from when the caller connects to when they hang up — calls where the agent never speaks are free. Resolved calls (the call reached an end and a judge agreed the caller was helped) add A$0.65. Everything else is free. The full breakdown lives in your workspace under Plan & usage.