Billing and credits
Pure pay-as-you-go — what every action costs, when you are charged, and where to manage it.
Billing is pure pay-as-you-go. There is no subscription and no monthly base fee — you buy credits and spend them as you use the platform. Crucially, you are billed on outcomes, not on raw token usage, so the cost lines up with what your callers actually got. Billing lives at the workspace level, under Plan and usage in workspace settings.
What costs credits
| Action | Charge | When |
|---|---|---|
| Voice call | 20 credits/min (A$0.20/min) | Per minute of audio from when the caller connects to when they hang up. Partial minutes round up. Calls where the agent never speaks are free. |
| Resolved call | $0.65 per call | Only when the call reaches an end and the LLM judge agrees the caller was helped. Failed, abandoned, or unresolved calls are free. |
| Eval scenario | $0.65 per resolved scenario | Same rule as live calls — each scenario that resolves and passes the judge. |
| Builder Chat | $0.08 per message | Each time the editor responds. Tools called inside one response count as the same turn. |
| Builder Chat — compaction | $0.12 each | When a long chat history is summarised so the model can keep going. |
| Inspector — Explain | $0.04 per question | Each follow-up about a tester turn. |
| Inspector — Suggest fix | $0.08 per proposal | When the inspector proposes patches. |
| Agent name generation | $0.01 | When creating an agent from a description. Falls back silently if you are out of credits — creating agents is never blocked. |
The outcome rule
The two headline charges — a resolved call and an eval scenario — only land when two things are both true:
- The call reaches an end.
- The LLM judge agrees the caller was actually helped.
If the call fails, the caller hangs up, or the judge is not satisfied, it is free. You are paying for resolved outcomes, not for attempts.
Top-ups
You top up your balance when you want more credits. Auto top-up keeps you from running dry: set a threshold and a top-up amount, and when your balance falls below the threshold your saved card is charged automatically. Configure it under Plan and usage.
Where to manage it
Everything billing — balance, transaction history, auto top-up, and the full charge breakdown — lives under Plan and usage in workspace settings. The transaction history lets you audit exactly what each call or action cost.